Any questions? We’re here to help.

Why haven't I received my refund yet?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

What is your return policy?

We are confident you will be extremely happy with your purchase, however in the event you aren't, we offer an unconditional 30-day money-back guarantee. We want all our clients to be 100% satisfied.

To be eligible for a return, just contact us so that we may send you a pre-paid shipping label. We will accept both opened and unopened products within 30 days of your purchase.

We can't offer a refund or exchange after 30 days have gone by.

Where is my order shipping from?

Orders are shipped from our fulfillment center in Rahway, New Jersey. Domestic orders are delivered via USPS with Priority Shipping in 2-7 business days. International shipments are shipped in 5-10 business days; expected delivery time with customs and shipping times can be an additional 2-14 business days, depending on your country.

How do I know if my order has shipped?

Once you have completed your order, you will receive a confirmation number and/or receipt number. Processing generally takes anywhere from 24-72 hours (please note extended processing time may occur during sale periods). Once your package has been picked up by our contracted carrier (USPS) you will receive tracking information via the email address used at checkout!

What is your refund policy?

If you are unsatisfied with the product you receive for any reason, you can return it for a full refund in the first 30 days. Please contact us to initiate a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How long does shipping take?

Domestic orders are delivered via USPS with Priority Shipping in 2-7 business days. International shipments are shipped in 5-10 business days; expected delivery time with customs and shipping times can be an additional 2-14 business days, depending on your country.

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