Any questions? We’re here to help.

What are BHB ketones?

Beta-hydroxybutyrate, known as beta-hydroxybutyric acid or BHB, is one of the three “physiological” ketones that are produced by the body (specifically, in our liver). Ketone bodies work in several ways: acting as a fuel source for organs, signals for gene transcription, and regulators of metabolism.

What is a keto diet?

The ketogenic diet is a high-fat, adequate-protein, low-carbohydrate diet that in medicine is used mainly to treat hard-to-control epilepsy in children. The diet forces the body to burn fats rather than carbohydrates.

Does keto BHB help with weight loss?

Multiple studies have shown that BHB ketones can raise ketone levels in your bloodstream. Some studies have shown BHB ketone supplements can help you lose weight, although there's little evidence you can lose 20lbs in 30 days without diet or exercise.

What is ketosis?

Ketosis is a process that happens when your body doesn't have enough carbohydrates to burn for energy. Instead, it burns fat and makes things called ketones, which it can use for fuel. Ketosis is a word you'll probably see when you're looking for information on diabetes or weight loss.

Do CBD creams, topicals, and lotions actually work?

CBD creams or topicals are reported to be incredibly effective. Many people, especially famous athletes and fitness enthusiasts with active lifestyles swear by them. Try smoothing some onto tired, achy muscles and joints for soothing topical relief. 

What are CBD capsules?

A fun and easy way to grab your daily dose of CBD, CBD capsules are oral capsules designed to conveniently deliver cannabidiol to the body through the digestive system. Smilz capsules are available in softgel capsules with new formulas on the way!

Does Delta 8 get you high?

Yes. Delta 8 is a new hemp-derived cannabinoid that causes a subtle and smooth, but very much legal psychotropic high. Delta-8 is a relative and derivative of Delta-9 THC, but the difference is that this cannabinoid is legal all over the U.S.

What is Delta 8?

Delta-8 is a derivative and close relative of Delta-9 THC. Like its more famous cousin, Delta-9 will give you a psychotropic high, although it will be much subtler and smoother. Unlike THC, hemp-derived Delta-8 is completely legal across the United States.

What is CBD Coffee?

CBD coffee is like regular coffee but packed with the relaxing benefits of premium Cannabidiol (CBD), infused into our exclusive blend of premium Colombian coffee and American-grown hemp. 

How are CBD gummies different from CBD oils?

CBD edibles are typically mixed into something sweet like CBD gummies. There's also delicious CBD coffee and drinks. Consuming CBD is a simple way to take the CBD you need to help you through the day. Just one or two CBD gummies can give you the CBD you need to set the right vibe for the day. For those looking for a simpler option, Smilz also makes CBD softgel capsules. CBD oils, on the other hand, can be taken alone under the tongue or added to your favorite foods and beverages. 

How many CBD gummies should I take?

If you're new to CBD gummies, the best way is to start with smaller doses and gradually add if you feel comfortable until you achieve the desired effect. Your dosage depends on the strength of the CBD Gummies, but generally, you can take 1-2 gummies every 4-6 hours. If you find you need more, increase your dose by one gummy every 4-6 hours as needed until you reach your optimal dose. Never exceed more than 6 CBD Gummies at a time.

How do I use CBD creams and topicals?

CBD creams and topicals are great for athletes and people who work out, and really for anyone else who needs a good cream or topical to take care of their skin. We recommend that you use your fingers to grab the amount you want, and then rub the topical into your skin using a circular motion. You can use our CBD creams and topicals as needed throughout the day to recharge and find that perfect chill.

Why choose Smilz?

Smilz exists to make people all over the world smile by adding a little something to their lives. It is our mission to produce the best products on the market, made with only the highest quality, 100% natural ingredients. We're committed to providing people all over the world with the best value and quality. We have a personal commitment to our customers to provide premium CBD and wellness products we trust. All Smilz products undergo third-party lab testing to ensure we deliver products meeting only the highest standards of purity, potency, and quality every time.

Why haven't I received my refund yet?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

What is your return policy?

We are confident you will be extremely happy with your purchase, however in the event you aren't, we offer an unconditional 30-day money-back guarantee. We want all our clients to be 100% satisfied.

To be eligible for a return, just contact us so that we may send you a pre-paid shipping label. We will accept both opened and unopened products within 30 days of your purchase.

We can't offer a refund or exchange after 30 days have gone by.

Where is my order shipping from?

Orders are shipped from our fulfillment center in Rahway, New Jersey. Domestic orders are delivered via USPS with Priority Shipping in 2-7 business days. International shipments are shipped in 5-10 business days; expected delivery time with customs and shipping times can be an additional 2-14 business days, depending on your country.

How do I know if my order has shipped?

Once you have completed your order, you will receive a confirmation number and/or receipt number. Processing generally takes anywhere from 24-72 hours (please note extended processing time may occur during sale periods). Once your package has been picked up by our contracted carrier (USPS) you will receive tracking information via the email address used at checkout!

What is Cannabigerol (CBG)?

CBG is a precursor to all of the other popular cannabinoids that receive all of the attention. In other words, it does all of the hard work but receives none of the credit. Think of it this way, CBG-A, which is the acidic form of the cannabinoid CBG, eventually breaks down when heated to become all of your other favorite cannabinoids, including CBD, THC, CBG, and even a few you’ve really never heard of before like CBC or cannabichromene.

How do I use the dropper to administer my CBD oil?

Many of our CBD oil products include a dropper, which helps administer your dose. We recommend that you take reasonable precautions in keeping the dropper clean to avoid allowing any bacteria to infect the dropper. Don’t let the dropper touch your mouth when placing CBD oil under your tongue, and don’t let it mix with any food or drink either.

How do I determine a CBD tincture dosage?

The best way to do this is to simply apply it under the tongue where it is then absorbed into the bloodstream.

For maximum effect, let the CBD oil set for as long as possible in order for maximum After a couple of minutes you can then swallow. To determine exactly how much CBD is in a dropper’s worth of oil, utilize the following formula:


For example, if you have a bottle of 30mL CBD tincture that contains 1500mg of CBD:


While this method may not be 100% accurate, it is far more accurate than not measuring at all. And remember, always start small and work your way up.

What is the Endocannabinoid System (ECS)?

The Endocannabinoid System (ECS) is a group of cell receptors within the body. It is a vast system of receptors that accepts our bodies' own endocannabinoids as well as the phytocannabinoids found in hemp. The ECS supports a variety of different bodily functions. When our naturally produced cannabinoids aren’t enough to help maintain the ECS, phytocannabinoids like CBD can help give it a boost.

What are cannabinoids?

Cannabinoids are natural compounds found in both the human body and in the hemp plant. In fact, cannabinoids are the building blocks of many of your body’s natural functions. To date, scientists have identified over 80 natural cannabinoids.

Cannabinoids work within your body by interacting with the endocannabinoid system (ECS). The ECS has receptors and uses cannabinoids to support a whole host of different bodily functions. However, when your body’s natural cannabinoids need a boost, that’s where CBD comes in. CBD is a phytocannabinoid.

Hemp actually consists of more than 80 different phytocannabinoids, including Cannabidiol (CBD), Cannabigerol (CBG), Cannabichromene (CBC), and others.

What is a hemp extract?

An extract or a hemp extract is a specific concentration of hemp, prepared in a way to ensure that it is both clean and pure, and free from chemical additives. All of our hemp extracts are free from synthetics and are THC-free as well, leaving you with nothing but pure hemp-derived CBD, the way it was meant to be used.

What is the entourage effect?

The Entourage Effect describes what happens when you find a balance from taking full-spectrum CBD products. All of the hemp plant’s cannabinoids, terpenes, flavonoids and more come together to create a synergistic effect known as the Entourage Effect. It was coined by two Israeli scientists in 1998.

Smilz INC full spectrum CBD Oil products contain all natural phytocannabinoids that offer you a full-fledged Entourage Effect so that you can enjoy a greater balance throughout the day.

What are CBD drinks?

CBD drinks are a fun, easy way to take your daily dose of CBD when you want to unwind or find that perfect vibe for your day. They come in popular, fun flavors like our CBD Colombian Coffee and more! 

What is your refund policy?

If you are unsatisfied with the product you receive for any reason, you can return it for a full refund in the first 30 days. Please contact us to initiate a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How long does shipping take?

Domestic orders are delivered via USPS with Priority Shipping in 2-7 business days. International shipments are shipped in 5-10 business days; expected delivery time with customs and shipping times can be an additional 2-14 business days, depending on your country.

How is our CBD manufactured?

We utilize the most advanced isolation processes in the CBD industry to offer a top-grade product to you. This involves taking 100% organic industrial hemp grown in Oregon and using a series of machines and CO2 to extract CBD from the hemp. From there the CBD is combined into our various products for consumption.

Is CBD legal?

Yes, CBD is legal in all 50 states. After the US Federal government passed the Farm Bill in December 2018, it was taken off of the list of controlled substances and moved to the regulation of the FDA, instead of the DEA. This makes CBD legal as long as it is sourced from industrial hemp and does not contain more than 0.3% THC.

How should I dose CBD Oil?

How you dose your CBD oil can depend on several different things, including your age, weight, height, and CBD oil tolerance. We typically recommend the low and slow method. Start with the lowest dose possible, and slowly work your way up until you find an amount that works for you. Typically, we recommend that new users try products within the 250mg to 500mg range while experienced users may want something more, which is why we have products ranging anywhere from 750mg up to 3500mg and beyond. Remember, you can always take more, but you can never take less.

A good rule to follow when determining an optimal CBD dose is to take anywhere from 1-6mg for every 10 pounds of body weight based upon the consumer’s needs. For example, a great starting dose for someone who weighs 150lbs would be somewhere between 15-25mg, and a 200lbs patient would range from 20 to 33mg.

What is CBD isolate?

CBD isolate is a CBD product where all other cannabinoids, terpenes, and flavonoids have been removed from the compound, leaving only pure, unadulterated CBD oil. It is the purest form of CBD oil.

What is full spectrum CBD oil?

Full-spectrum CBD oil is a CBD oil or other CBD product that contains all of the other cannabinoids, terpenes, and flavonoids found in the hemp plant. Together they work in a synergistic way to produce the entourage effect in your body.

What is broad spectrum CBD oil?

Like Full spectrum CBD oil, Broad Spectrum CBD oil contains all of the other cannabinoids, terpenes, and flavonoids found in the hemp plant. However, the THC has been entirely extracted out of Broad-spectrum CBD (whereas full spectrum still contains up to 0.3 percent THC). Together they work in a synergistic way to produce the entourage effect in your body.

What is the difference between broad spectrum CBD, full spectrum CBD, and CBD isolate?

When a product label says full spectrum CBD, it means the extracted formula containing the full range of beneficial chemical compounds naturally occurring in the hemp plant; it produces no psychoactive effects, as it contains trace amounts of less than 0.3 percent THC, falling below the legal limit. In broad spectrum CBD, the beneficial chemical compounds are maintained from the hemp plant, while removing any trace amounts of THC. CBD isolate takes it one step further, removing all other compounds from the formula, leaving behind pure, unadulterated CBD in an isolate form at more than 90 percent cannabidiol.

Do any of the products contain THC? Will I get high?

No. Most of our products are made with broad spectrum from industrial hemp. This means they contain 0% THC. Unlike THC (the active cannabinoid in marijuana), CBD is nonintoxicating, so it will not get you high. CBD produces no psychotropic effects as it contains 0.3 percent or less THC, within the legal limit.

What is CBD?

Cannabidiol (CBD) is one of more than a hundred cannabinoids in cannabis. There have been a wide range of benefits and uses discovered for CBD over the years. Because CBD is non-psychoactive, it won’t make you high.

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